We don't
launch and leave
Your planning models will evolve. Your business will change. New use cases will emerge. We stick with you for the long term, with ongoing support, model evolution, and standing access to senior planning expertise.
Six pillars of managed services
Six things we do so your planning platform stays current, instead of quietly decaying between planning cycles.
Your business changes. New products, new segments, org restructures. We evolve the models to match.
Identify bottlenecks, simplify complex calculations, improve load times, and rework model architecture for scale.
Extend your platform from one use case to many. Add workforce planning to your revenue model. Expand commissions to new sales channels.
Keep data connections healthy as source systems change. Handle CRM upgrades, ERP migrations, and API changes.
Dedicated support hours for your planning team. Questions, troubleshooting, training, and escalation to senior expertise when it matters.
Stay current with Anaplan and Pigment platform changes. New features, deprecations, best practices, and security patches.
Long-term partnerships
Our managed services approach
Model Health Assessment
We audit your existing models: architecture, code quality, documentation, integrations, performance, and technical debt. We create a health scorecard and identify risks and improvement opportunities.
Onboarding & Knowledge Transfer
We document all model details, assumptions, and processes. We transfer knowledge to your team so you understand the full system, even as we handle ongoing maintenance and evolution.
SLA Definition & Support Structure
We agree on response times, support hours, specific deliverables (new use cases, optimization, integrations), and priority use cases for your 12-month roadmap.
Ongoing Model Maintenance
We keep models current: seasonal tuning, assumption updates, integration maintenance, performance optimization, and technical debt paydown.
New Use Case Rollouts
As your business evolves, we expand the model: new planning dimensions, new geographies, new products, new segments. Your planning system grows with you.
Quarterly Reviews & Roadmap Refresh
We meet quarterly to review model performance, discuss what's working, identify issues, and refresh your 12-month roadmap. Your planning system stays aligned with business strategy.
Common challenges we address with managed services
Your one Anaplan expert leaves. Suddenly, nobody understands the model. No documentation. No one can change it. Business slows down. We prevent this: we document, transfer knowledge, and stay as your safety net.
Your model was great 2 years ago, but business changed. Model logic doesn't match reality anymore. It's slow. It breaks during planning cycle. We keep it current: tune, refactor, add new dimensions.
You don't have written documentation of how the model works. Only in someone's head. That's a risk. We document: architecture, logic, assumptions, processes, troubleshooting playbooks.
You acquire a company and need to integrate new entities. You launch a new product and need new planning dimensions. Anaplan/Pigment implementation takes months. We maintain capacity so we can respond in weeks.
Your model connects to 5+ systems (ERP, CRM, HRIS, payroll). Something breaks each month. You don't have internal Anaplan/Pigment expertise to fix it. We maintain all integrations.
Your model started simple. Now everyone wants new features. Your internal team can't keep up. You need a partner who can evolve the system without overwhelming your team.
A retainer is where most firms quietly downgrade you
The senior consultant who sold the engagement stays through year one, then you get an associate. The model gets somebody else's problem. Four things we do so that doesn't happen here.
The person who built your model is the person on the monthly call in year three. No quiet handoff to a junior once the ink dries, no bench rotation, no "your account manager has moved on." Same senior, same context, same phone number. That's the whole point of the retainer.
If your Anaplan model is fighting your use case three years in and Pigment would fit better now, we'll say so. Same the other way. We hold no reseller agreement with either vendor. Managed services doesn't lock you into the platform decision you made when you signed. The recommendation stays honest as the business changes.
Pigment's AI capabilities move quarterly. Anaplan is layering in its own. A model built two years ago on last year's AI story is already behind. We keep the AI layer current alongside the model, so what you bought as a differentiator stays one instead of quietly becoming a demo screenshot.
Documentation stays current, your team gets trained on every change, and the model never becomes a black box only we understand. If you decide to bring managed services in-house or move to another firm, you can. The retainer holds because it earns its place, not because we made you dependent on us to keep the lights on.
What a typical managed services engagement looks like
Engagement Model
Ongoing monthly retainer
No end date. You get a dedicated PlanFlamingo resource (or team) who understands your models, your team, and your strategy. They're part of your financial planning infrastructure.
Team Involvement
Your VP of Finance, FP&A Director, VP of Sales Ops (or whoever owns planning models), and team leads attend monthly check-ins. We integrate into your business rhythm.
Typical Scope (Year 1)
- Model health assessment and remediation plan
- Complete documentation and knowledge transfer
- Quarterly planning cycle support (optimization, tuning)
- Bug fixes and integration maintenance
- 1-2 new use case rollouts (on roadmap)
- Monthly check-ins and quarterly business reviews
- On-call support during critical periods (month-end, quarter-end)
Typical Evolution (Year 2-3)
Scope typically expands as your business grows and planning becomes more sophisticated. You add new models (workforce, territory, compensation), expand existing models to new geographies/products, increase integration depth, and layer in advanced analytics. We scale with you.
Pricing Model
Monthly retainer based on scope: dedicated hours, number of platforms, model complexity, breadth of use cases. We provide detailed SOW after discovery call.
Questions about managed services
Does PlanFlamingo offer ongoing support after implementation?
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How long are managed services engagements?
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Can you support both Anaplan and Pigment?
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Ready for a planning partner, not just an implementation vendor?
Let's talk about what managed services could look like for your organization. Dedicated support, model evolution, and long-term partnership.